What’s new for CRM Online Spring ’14 and CRM 2013 Service Pack 1

All information are copied from the SDK http://msdn.microsoft.com/en-us/library/gg309589.aspx


Detect duplicates when you create or update records

We listened to your feedback! The capability to detect duplicates when you create or update records using forms or grid views in the web application for the updated user interface (UI) entities has been restored in this release! New in this release is the ability to detect duplicates when you use CRM for tablets.

Export a solution for specific release

Target solutions you export to the proper release. New capabilities added for CRM Online Spring ‘14 and Microsoft Dynamics CRM 2013 Service Pack 1 (version 6.1) won’t work for organizations that haven’t upgraded to that version. When you export a solution using version 6.1 you have the option to target the solution to version 6.0. If your solution includes any solution components that aren’t compatible for version 6.0 they won’t be included in the solution that you export.

Enhanced service capabilities

New enhanced service capabilities are available for new organizations or organizations that apply product updates after they are upgraded.

Incident (case) entities can be merged

Incident joins Account, Contact, and Lead as entities that you can use the MergeRequest message with. More information: Incident (case) entity messages and methods

Incident (case) hierarchies

Incidents now support hierarchical linking in the web application. See Incident (case) hierarchies to understand the impact for developers.

State model transitions

For the Incident (Case) entity and custom entities you can define custom status transitions that provide additional conditions over the default mapping between State and Status attributes for an entity.

Updated Plug-in Registration tool

The Plug-in Registration tool has been updated with a modern user interface and a standard logon control. The Plug-in Registration and the Plug-in Profiler tools have been moved out of the SDK\Bin folder into the SDK\Tools\PluginRegistration folder.

Social care framework

Use the Microsoft Dynamics CRM social care generic framework to route the social data that you obtain from various social channels into your CRM system. Social care framework provides the general interface, data model, and necessary APIs for integrating social listening applications like Facebook or Twitter with Microsoft Dynamics CRM to track social messages and profile data. Using social care framework you can pull social data feed containing post directly from the social channels and can associate a social post with an existing Microsoft Dynamics CRM record.

Create packages for the Package Deployer tool

Use the CRM SDK package deployment template in Visual Studio to create a package that can contain multiple solutions and data files, and then use the new Package Deployer tool to deploy the package to CRM servers.

New types of calendars

The calendar entity has a new Type picklist attribute to define different types of calendars to support both service scheduling calendars and new calendars to support customer service capabilities.

Enhancements to queues

The Queue entity has a new QueueViewType picklist attribute to define queues as either public or private. Private queues are visible only to the owner of the queue and to any other users or teams added as members to the queue. Public queues are visible by everyone. While you can still share and assign queues, the recommended way to control access to queues is to use these properties.

Discovery the OAuth endpoint

The organization web service endpoint has been enhanced with the addition of an authority discovery feature. This enables your code to determine the authorization endpoint URL at run-time instead of using a hardcoded URL value that could change in a future release.

New messages

The following messages are new in this release.

 Request class name

More information

AddPrincipalToQueueRequest Adds the specified principal to the list of queue members. If the principal is a team, add each team member to the queue.
ApplyRoutingRuleRequest Applies the active routing rule to an incident.
GenerateSocialProfileRequest Returns an existing social profile record if one exists, otherwise generates a new one and returns it.
PickFromQueueRequest Assigns a queue item to a user and optionally remove the queue item from the queue.
ReleaseToQueueRequest Assigns a queue item back to the queue owner so others can pick it.
RemoveFromQueueRequest Removes a queue item from a queue.
RenewEntitlementRequest Renews an entitlement.
RetrieveUserQueuesRequest Retrieves all private queues of a specified user and optionally all public queues.
RouteToRequest Routes a queue item to a queue, a user, or a team.

Query String parameter to control navigation bar or command bar

When you open a Microsoft Dynamics CRM 2013 application form or view in your application by setting a URL, there are new query string parameters that control whether or how the navigation pane or command bar are displayed.

XRM Tooling: New APIs to build Windows client applications for Microsoft Dynamics CRM

XRM Tooling is a set of new APIs for building Windows client applications that provide a host of benefits such as thread-safe calls to CRM, Windows PowerShell support for connecting to CRM, a common login control for consistent sign-in experience, and built-in disgnostic tracing support.


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